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Order Policy            

 

Payment Method

1. Bank Funds Transfer (Applicable for online purchase only)

You can make payment via direct bank transfer.

DBS BANK
For Payment via POSB/DBS Bank funds transfer, Please transfer your payment via either Internet Banking or ATM machine to us. Our POSB/DBS Bank Current Account Name: OBERA SINGAPORE PTE. LTD., Account Number : 011-904084-0. After we have received your payment, your order will be processed accordingly.

IMPORTANT: Kindly inform us the transaction reference number after you have done the fund transfer at info@obera.com.sg.

2. Cash & Carry - Available at retail outlet only, NOT available for online order.

Important Updates: From 15 Dec 2012 onwards, we do not accept pre-booking of order for all online purchases without any payment done. If you wish to book any items and do self-collection at our retaill store, kindly select payment method either by credit card via paypal or bank transfer. Otherwise, you may visit our retail store to make the purchase by cash & carry.

3. Online Credit Card Payment (Applicable for online purchase ONLY)

Our credit card payment gateway is Paypal in Singapore Dollars. It is not required to sign up for a Paypal account, what you need to do is just proceed to check out with your credit card details. This payment method is applicable for both local and international customer.

Minimum Purchase

There will be NO minimum purchase is required for local (Singapore) order.
Minimum purchase of SGD100 is required for ALL international order. OBERA Singapore PTE. LTD. reserves the rights in rejecting any international order that is less than SGD100.

 

Discount Policy

We have did our best to provide you the best discount in the market! All price for special packages are with great discount and bundled with attractive free gifts. If you have received any further discount from any kind of reference or event, please enter your discount code during check out and our system will auto-calculate the discount for you instantly.

 

Return & Exchange Policy

ALL orders are NOT entitled for exchange & return except for item defective. However, we will not responsible for any damages caused during the shipment for all international order. We will check very carefully every items before sending to ensure all outgoing items are in good conditions.We are happy to assist in advising the product suitability for long distance posting. Kindly approach our customer service for more information.

For Retail Outlet Purchase

Customers shall inspect the goods upon collection. Should there be any dissatisfaction of the condition, it must be made known to OBERA Singapore PTE. LTD. immediately.

All items purchased from OBERA Singapore PTE. LTD. retail outlet are non-exchangeable and non-refundable. If the purchased item is found as defective, we will replace it with a good piece for the similar item. Exchange to other product is allowed only when the similar item is not available in stock.

All products on sale/promotion are sold at As-Is condition, customer shall inspect the product and check the condition by own self and items sold are considered accepted by customer and strictly no exchange and refund will be entertained.

For All Exchange & Return

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including receipt/invoice) must be in place for full exchange/refund to be issued.

Please note that delivery fees are non-refundable. Please allow 1-2 weeks for processing and return delivery. No exchange/refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer.

For special order, bulk purchase or pre-order items, upon date of confirmation, the order cannot be changed or cancelled by the customer unless otherwise agreed and all deposit and further deposit (if any) maybe forfeited without prejudice to damages or losses of OBERA Singapore PTE. LTD.. A minimum deposit of 50% to be paid upon confirmation of sales/order for special, bulk or pre-order items. Deposit paid on confirmed order is non-refundable.

Default, delay or defect in any one or more of the delivery (ies) or item (s) shall be considered as segregated default without giving the customer the rights to cancel the whole part or part of the order.

 

Delivery Policy

Delivery method

IMPORTANT: Please provide contact number (preferably mobile number) for us to contact you on the day of delivery. All delivery schedules will be arranged and confirmed by contact you to the delivery date. Please check your email regularly for the delivery arrangement.

1. Home Delivery - Free Delivery Promotion!

In addition to offering the most competitive prices, we want to assure you that our shipping rates are also among the lowest in the industry. As part of a special promotion, we are currently offering complimentary local shipping on all online orders of S$150 and above that are shipped to a location within Singapore. No free delivery services for all purchase from our retail outlet.

Offer is valid for a limited time only and cannot be combined with other promotions.

For online order that is not more than S$150 and for retail outlet purchase, a flat rate of S$5 is applied for delivery to all locations within Singapore and most of them will be sent by courier. Please contact our staff at "info@obera.com.sg" or Office number "66945478" if you need more detailed information about your order delivery.

Delivery Schedule

All orders are usually processed and delivered within 7-10 business days. Our friendly staff will contact you to confirm the arrangement for the delivery date/time once the order is confirmed.

Urgent delivery is only available upon request and additional charge may be inccurred; kindly contact our staff at "info@obera.com.sg" or Office number "66945478" after you have placed the order online.

Our delivery schedule are as follows:
Monday-Friday:
9am-12pm or 2pm-6pm for office or industrial area.
5pm-10pm for residential area.

PLEASE NOTE THAT ALL DELIVERY WILL BE HANDLED BY OUR DESIGNATED COURIER SERVICE PROVIDER AND SCHEDULE IS BASED ON ESTIMATION AND THERE MIGHT BE SLIGHT DELAY DUE TO TRAFFIC CONDITION AND OTHER UNFORSEEN CIRCUMSTANCES.

Some order items could probably have longer lead times. For items that are not in stock, we will definitely contact you at the soonest as possible for further discussion.

OBERA Singapore PTE. LTD. will uses all reasonable endeavors to meet stated delivery dates or periods, OBERA Singapore PTE. LTD. shall not liable for any loss or damage resulting from the failure of Shuang Xi Le Wedding to meet such delivery dates or periods despite such endeavors.

IMPORTANT: You will need to pay for the delivery fees to OBERA Singapore PTE. LTD. in the event that order is canceled due to whatsoever reason after the order is shipped to the delivery address. If the order canceled due to the item defective, it should be considered as return where delivery fees are non-refundable. In this instance, you are advisable to request for exchange instead of return so that we will replace the item for you at no additional delivery cost. Please refer to return and exchange policy below for more detailed information.

2. Self Collection

If you already have in mind what you will need and be able to place order online, you can do self collection at our retail outlet during our operating hours. If ordered items are all available at our place, it will be ready for collection anytime after our staff contact you. Otherwise, please allow at least 7 days for transfer from warehouse if any of the items ordered is not available at our retail outlet. We will contact or SMS the notification to you once the order is ready for collection.


3. International Delivery

All international shipping will be done by Singapore Post. You could refer to http://www.singpost.com.sg/mailrate/ for the postage rate. Postage fees and packing cost are to be paid by you. Please note that there will be minimum 1 week turnaround time for us to process and pack your order for international mail. We do not entertain urgent posting on individual order. Please indicate the required date for item to be received to facilitate our process in priotise the order processing.

PLEASE NOTE THAT OBERA Singapore PTE. LTD. WILL NOT RESPONSIBLE FOR ANY DAMAGE CAUSED DURING SHIPMENT BY INTERNATIONAL MAIL.

CUSTOMER SHOULD CONSIDER ALL RISKS INVOLVED OF THE PRODUCT NATURE TO BE SENT OVERSEAS.
We are happy to assist in advising the product suitability for long distance posting. Kindly approach our customer service for more information.

You may contact our staff at "info@obera.com.sg" or Office number "66945478" for postage estimation before you place the order or any related enquiry.

OBERA Singapore PTE. LTD. will uses all reasonable endeavors to meet stated delivery dates or periods, OBERA Singapore PTE. LTD. shall not liable for any loss or damage resulting from the failure of OBERA Singapore PTE. LTD. to meet such delivery dates or periods despite such endeavors.

               
               
 
Copyright © 2012-2013 Obera Singapore | http://www.obera.com.sg


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